Payment

All prices displayed on our site are inclusive of VAT and exclusive of delivery charges. Payment can be made through PayPal or by BACS payment or through cash payment on delivery. You can pay for items in Pound Stirling.

Delivery Charges

We charge £20.00 per item for any delivery within the Sheffield and surrounding area region. Charges are capped at £20/item no matter how many items you purchase.  For other delivery requirements to mainland UK – Delivery requirements and costs can be discussed at the point of sale.

Our Current Delivery Exceptions Are KW, IV, AB, PH, DD, PA, BT, LD, SA, TR, PL, EX, TQ, Isle of Man, & The Isle of Wight. We are very sorry but we cannot deliver to the listed Postcode areas unless arranged with us in advance before purchasing.

Delivery Times

Our custom build approach means that lead delivery times can vary. High quality furniture takes time to craft and we are happy to give you our best estimate of delivery time when you order. We will deliver your furniture to you as quickly as possible, but during busy periods please allow up to 30 business days (6 weeks) from payment to dispatch. While you are waiting for your custom-made furniture to arrive, our friendly team will always be on hand to discuss any problems you may have, and keep you up to date with the manufacture process.

Returns

The 14-day peace of mind guarantee

In addition to your statutory rights as a consumer, Hallam Oak and Pine Limited also offers a free, 14-day peace of mind guarantee. Let us know within 14 days from the date of delivery if you are not totally satisfied with your standard purchase and we will collect it with no questions asked. This offer however excludes bespoke items of furniture made to your specifications and/or colour which meet the required brief when commissioned.

In return we will issue a credit note for the furniture, less our costs for collecting*.

This offer only applies to goods that are undamaged and in re-salable condition.

*Collection will be charged out at the full delivery cost indicted during the original ordering process.

Find out more about our excellent delivery services.

Cancellations

If you wish to cancel your order you can do so in writing, either by emailing us or by post to Hallam Oak and Pine Limited, 683 Ecclesall Road, Sheffield, South Yorkshire, S11 8TG, or by calling 01142631148. We aim to respond to your request within 2 working days to confirm the cancellation, any refund due and collection details if goods have already been delivered.

Order cancellations received after the order has left our factory but before delivery has been attempted will incur a £20.00 fee to return the goods to our factory. If the cancellation is received after attempted delivery, there will be a collection charge at the full delivery cost indicated during the original ordering process.